Shipping Policy

Effective Date: November 17, 2025

At Gloria Vault we aim to deliver a fast, secure, and worry-free shipping experience. By placing an order at gloriavault.store you agree to the terms below.

Shipping Area & Rates

We ship within the United States only.

Standard shipping is free on all orders. No minimum purchase required and no hidden fees.

Order Cut-off, Processing & Transit Times

Order cut-off: Orders placed before 4:00 PM (ET) on a business day may be processed the same day. Orders placed after the cut-off, on weekends, or on U.S. federal holidays are processed the next business day.

Processing time: 1–2 business days (inspection, packing, and handoff to carrier).

Transit time (after shipment): typically 3–7 business days depending on destination and carrier. 

Estimated total delivery: 4–9 business days from order placement in normal conditions.

Tracking

After your order ships you will receive a shipping confirmation email containing the carrier name and tracking number.

If you do not receive tracking details within 72 hours of placing your order, contact us at support@gloriavault.store.

Address Changes & Cancellations

Address changes: Contact us within 24 hours of placing your order to request an address update. We will attempt to modify the order before it ships but cannot guarantee changes once processing begins.

Cancellations: Orders may be canceled free of charge only if they have not yet shipped. Email support immediately to request a cancellation.

Returns to Sender / Incorrect Address

If an order is returned to us due to an incorrect or incomplete shipping address provided at checkout, the customer is responsible for return shipping and any re-shipping fees.

We will hold returned orders for 7 business days while we attempt to contact you. If no response is received, the order may be canceled and a refund issued minus return shipping costs.

Damaged, Defective or Incorrect Items

If your package or product arrives damaged, defective, or incorrect, please email support@gloriavault.store within 48 hours of delivery with: order number, photos of the package and item, and a brief description.

We will evaluate and promptly offer a replacement, repair, or refund based on availability and the situation.

Lost or Delayed Shipments

If tracking shows a delay or loss, notify us right away. We will open an investigation with the carrier and update you. If the carrier confirms loss, we will reship the order or issue a full refund depending on stock availability and your preference.

Multiple Shipments & Preorders

Items in a single order may ship separately; you will receive a tracking number for each shipment.

Preorder or backordered items will display an estimated dispatch date at checkout and in your confirmation email. We will notify you of any changes.

International Shipping

We do not ship internationally at this time.

Important Notes

Please verify your shipping address at checkout. Gloria Vault is not responsible for delays or returns resulting from inaccurate addresses entered by the customer.

Shipping timelines may be affected by carrier delays, weather, holidays, or other unexpected events outside our control.

Contact Information

If you need help with an in-flight order, address change, or special shipping request, contact us immediately at support@gloriavault.store.

Business Name: Gloria Vault
Email: support@gloriavault.store
Chat Support: 24/7
Phone Number: +1 (737) 375-0511
Business Hours: 08:00 AM – 4:00 PM (Monday–Friday)
Business Address: 17107 Copper Crossing Ct, Houston, TX 77084, USA