Return and Refund Policy
Effective Date: November 17, 2025
Thank you for shopping with Gloria Vault. We want you to feel confident and satisfied with every purchase. If something doesn’t meet your expectations, we’re here to assist. Please review the policy below to understand how returns, refunds, and exchanges work.
30-Day Return Window
We offer a 30-day return period, starting from the day your order is delivered.
To qualify for a return, the item must meet all the following conditions:
- Unused, unworn, and free from any damage
- All original tags and labels attached
- Returned in original packaging (dust bags, stuffing, inserts, etc.)
- Item must be in resellable condition (no stains, odors, scratches, or wear)
- Valid proof of purchase is required (order number, invoice, or confirmation email)
Returns that do not meet these conditions may be rejected.
Return requests made after 30 days cannot be processed.
How to Initiate a Return
To start a return:
- Email support@gloriavault.store within 30 days of delivery.
- Include your name, order number, product name, and reason for return.
- Our team will respond within 24–48 hours with approval (if eligible) and detailed instructions.
- After receiving authorization, package your item securely and ship it to the return address provided.
Note:
Unapproved or unsolicited returns will be refused.
Return Shipping Costs
For general returns (size, preference, change of mind), customers are responsible for return shipping costs.
If the return is due to an error on our part (wrong item, damaged or defective item), we will provide a prepaid return label OR reimburse your return shipping cost.
We strongly recommend using a tracked and insured shipping method. Gloria Vault is not responsible for lost return packages.
Return Method
All returns must be shipped via mail/courier.
We do not offer in-person drop-offs.
The return address will be provided after your return request is approved.
Refunds
Once your item arrives at our facility:
- Inspection takes 3–5 business days
- You will receive an email notifying you if your return is approved or denied
- Approved refunds are issued to the original payment method within 10 business days
- Refund times depend on your bank or payment provider.
Original shipping fees (if any) are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact support@gloriavault.store within 3 days of delivery
- Provide photos/videos of the issue
- Include your order number and a brief description
We will evaluate your case and may offer:
- A free replacement
- A prepaid return label
- A full refund
No additional cost will be charged to you in such situations.
Exchanges
Yes — we support exchanges.
To exchange an item:
Initiate a return following the steps above
Once approved and returned, you may place a new order for the preferred item
If the exchange is required due to our error, we cover the shipping cost of the replacement.
Non-Returnable Items
We do not accept returns or refunds for:
- Customized, monogrammed, or made-to-order items
- Items damaged due to customer misuse or alteration
- Products marked as Final Sale
If you are unsure about eligibility, please contact us before sending your item.
Order Cancellation
You may cancel your order within 24 hours if it has not yet shipped.
Once shipped, the order cannot be canceled, and you must follow the standard return process after delivery.
Contact Information
If you have questions about your return or product condition, our support team is here to help.
Business Name: Gloria Vault
Email: support@gloriavault.store
Chat Support: 24/7
Phone Number: +1 (737) 375-0511
Business Hours: 08:00 AM – 4:00 PM (Monday–Friday)
Business Address: 17107 Copper Crossing Ct, Houston, TX 77084, USA