FAQs
Welcome to the Gloria Vault FAQ page. Here, you’ll find answers to the most commonly asked questions about our bags, shipping, returns, orders, and customer support.
If you still need help, feel free to reach out at support@gloriavault.store.
1. What is Gloria Vault and what do you sell?
Gloria Vault is a U.S.-based online boutique specializing in luxury, stylish, and functional women’s handbags. We offer a curated range of handbags, shoulder bags, and clutches designed to blend elegance, practicality, and everyday usability. Our mission is to make premium bag shopping simple and trustworthy.
2. Do you have a physical store?
No, Gloria Vault operates exclusively online.
This allows us to offer high-quality products at competitive prices without the overhead of physical retail. All purchases are made securely on our website and shipped directly to your doorstep.
3. Where do you ship?
At the moment, we deliver only within the United States.
International shipping is not available yet.
4. Is shipping free?
Yes — shipping is completely free on all orders across the USA.
There are no hidden shipping fees added at checkout.
5. How long does delivery take?
Our standard delivery timeline is:
- Handling Time: 1–2 business days
- Transit Time: 3–7 business days (depending on your state)
- Estimated Delivery: 4–9 business days from order date
You will receive a tracking email once your package ships.
6. How do I track my order?
Once your order is shipped, we’ll send you a tracking number along with a tracking link.
You can also contact us anytime at support@gloriavault.store if you need help checking your shipment status.
7. What payment methods do you accept?
We accept major U.S. payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Google Pay
All payments are processed securely through encrypted systems for full protection.
8. Are my payment and personal details safe?
Absolutely.
Your data is protected through SSL encryption and PCI-compliant systems. We take your privacy seriously and never store payment information.
9. What is your return and refund policy?
We offer a 30-day return window for eligible items.
To qualify:
- Item must be unused and in original packaging
- Must contact us within 30 days of delivery
- Return shipping is covered only if the product is defective or incorrect
Once your return is inspected and approved, your refund is issued to the original payment method within 10 business days.
For more details, see our Return & Refund Policy page.
10. Can I cancel or change my order after placing it?
Order changes or cancellations are possible only before the order is shipped.
If your order hasn’t been processed yet, email us immediately at support@gloriavault.store
Once shipped, the order cannot be modified.
11. What if I received a damaged or incorrect item?
If your product arrives damaged or is not what you ordered, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the item and packaging
- A brief description of the issue
We’ll quickly arrange a replacement or refund.
12. Do you restock sold-out items?
Yes — we frequently restock popular items.
If something is sold out, you may email us to request availability updates or join restock alerts once enabled.
13. Can I exchange an item?
We currently do not offer direct exchanges.
If you want another color or style, simply return your item according to our return policy and place a new order.
14. Do your prices include taxes?
Yes — all U.S. state taxes are already included in the displayed prices.
You will not be charged any additional tax at checkout.
15. How can I contact customer support?
You can reach us anytime at: support@gloriavault.store
We typically respond within 24 hours on business days.
Contact Information
Business Name: Gloria Vault
Email: support@gloriavault.store
Chat Support: 24/7
Phone Number: +1 (737) 375-0511
Business Hours: 08:00 AM – 4:00 PM (Monday–Friday)
Business Address: 17107 Copper Crossing Ct, Houston, TX 77084, USA